Being an Albuquerque property owner means you have to deal with tenant complaints. Nevertheless, every so often you might come upon overly demanding renters. Tenant complaints have to be dealt with efficiently and professionally, yet you might still find yourself in a bind once you are dealing with someone who seems to voice complaints about everything, making relatively consistent, borderline unreasonable requests. If you can see that these complaints all relate to health-related concerns, then you could have a tenant who is a hypochondriac or commonly known as someone who suffers from illness anxiety.
A person with hypochondria is someone who experiences obsessive and negative thoughts about their health. They seem to have concerns about all things that are linked to their health. They love to investigate and learn more on topics about health and see their surroundings as threatening or risky to their health. A lot of this unnecessary or unreasonable complaints could stem from these actions and fears.
Dealing with a hypochondriac can be tricky; they will probably push all your buttons because they have a hard time managing themselves and may seek continual reassurance about any number of things, which often takes the form of a complaint. They may constantly ask you to check things for them, trying to enlist you as a kind of coping mechanism for their anxieties.
The best thing to do when faced with a tenant who suffers from illness anxiety is first, to guarantee that the home they have rented is properly maintained. Then, it’s imperative that you set (and follow consistently) firm guidelines about when, where, and how often they can contact you. To manage repair requests and other complaints, it’s a good idea to require your renter to do so in writing. This helps by generating a paper trail of each complaint (and your response) in the event of a dispute and may even cut down on the frequency of their requests.
Bear in mind that you have to stay courteous and professional and to know that you are not obligated to come rushing every time your tenant requests. As long as you are sure that the Albuquerque rental property is being regularly and properly maintained, it’s best to let your tenant know that you will take care of the situation. Depending on what it is, that you will possibly address it at a later date. You may also want to remind the tenant about any relevant lease terms, terms that should spell out which tasks belong to the renter and which belong to the property owner to avoid misunderstanding or false expectations.
Handling difficult tenant relations can be one of the least pleasant parts of a landlord’s job. Why not let the professional property managers at Real Property Management Albuquerque handle it for you? We will ensure that your property is regularly maintained to help alleviate any concerns. We will also manage tenant complaints, clarify and set lease terms, and handle communication between you and your renters in a professional and timely manner. By doing so, we’ll leave you free to focus on other things. Would you like to learn more about how we can assist you? Please contact us online or call us at 505-831-8700 for more information.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.